FAQ

If your question isn't answered below, please contact us at [ email ].

• Who shops at the ReStore?
• What are your hours?
• When do you accept donations?
• Do we just bring donations in the front door?
• Can we get a receipt for our donations?  Are they tax-deductible?
• Do you accept building and construction materials?
• What happens to donated items?  Are they used in Habitat homes?
• Where do the proceeds from the sales go?
• Do you pick up donations?
• How long does it take to schedule a pickup of donations?
• Are prices negotiable?
• How often do you get new merchandise?
• What forms of payment do you accept?
• What is the return policy?
• What items do you accept?
• What do we do with things you are not able to take?
• How can my business get involved?
• Can youth volunteer?
• How can I apply for a Habitat Home?

Who shops at the ReStore?

Anyone who is looking for great merchandise at bargain prices.  We are open to the public.

What are your hours?

The ReStore is open Tuesday through Friday, 10 am to 6 pm and on Saturday, 10 am to 5 pm.

When do you accept donations?

Any time we are open.  But, please, do not leave donations outside if we're not here.

Do we just bring donations in the front door?

Drive to the ramp on the side of the building for small items, and all the way to double doors in the back for larger items.  Please do not leave donations outside when the store is closed.

Can we get a receipt for our donations?  Are they tax-deductible?

Absolutely. The fair market value is between you and the IRS.

Do you accept building and construction materials?

Yes, we accept building and construction materials.  Call the store for specific criteria.

What happens to donated items?  Are they used in Habitat homes?

All donations to the store are available for sale at the store, or at our monthly building materials warehouse sale.

Where do the proceeds from the sales go?

Store profits are used to build Habitat homes in Durham and Orange Counties.

Do you pick up donations?

We can schedule pickups for furniture and large appliances.  If we are picking up those items, we will also take household goods.

How long does it take to schedule a pickup of donations?

It depends upon your location and how busy we are.  Generally we can accommodate people within a week.

Are prices negotiable?

In fairness to all our customers, we do not negotiate prices.

How often do you get new merchandise?

New merchandise is put on the sales floor every day.

What forms of payment do you accept?

You can pay in cash, with a Visa or Mastercard (credit or debit), or by check.

What is the return policy?

No returns, no exchanges.  Once paid for, the item is yours.

What items do you accept?

Click here to see our donation page.

What do we do with things you are not able to take?

Click here to see a listing of other non-profits who might be able to help you.

How can my business get involved?

Spread the word!  We will gladly give you a brief paragraph (or more) to include in mass emails, listserves, church/civic/neighborhood newsletters.  As a business you could organize a donation drive.

Can youth volunteer?

Certainly!  We welcome youth age 14 and above.  All youth need to meet with a staff member before starting to work.

How can I apply for a Habitat Home?

Contact our Orange and Durham county affiliates.

If you are in Durham Click Here
If you are in Orange County Click Here