What must I do in order to become a volunteer?

We require all volunteers to attend a Welcome Session. Sign up for a Welcome Session by using the link located in the “Become a Volunteer Section” of the webpage.

When coming to a Welcome Session, please arrive a few minutes early, park in the back lot, use the back door, and check in at the Service Desk. Please bring your photo I.D. to this session (driver’s licenses, student I.D.., etc.). We start on time for all sessions. Please come dressed in the proper dress code (learn more about our dress code below).

In order to volunteer, you must bring the following items with you to the orientation:

  1. You MUST bring a photo I.D. (driver’s license, school I.D., etc).
  2. If you are completing Court Ordered Community Serve (or obtaining hours for a future court date), you MUST bring a letter/paperwork from your lawyer, case coordinator, or the court systems, stating that following:

    1. How many hours you intend to complete.

    2. The nature of you ticket/ citation.

    3. Confirm that you have NEVER been convicted of a felony, larceny, or theft.

    4. The lawyer/case coordinator/ someone from the court system’s contact information.

What will I do?

Typical volunteer tasks include: processing donations, arranging sales items, performing special projects, cleaning, data entry or filing, and assisting customers.

If you are hoping to volunteer in a long-term capacity, we can find a specific role for you. After attending an orientation and performing general work for at least 10 hours (or 3 shifts), you can schedule a meeting with the Volunteer Manager. During that meeting, we’ll find a specific area within ReStore operations that matches your background and interests! You may help accept donations from customers, move items to the sales floor, or help customers take their purchased large items to their vehicles.

When can I volunteer?

After attending a Welcome Session, you will build your own schedule from the following shift times that are available:

Monday – Saturday: 9:00am – 10:00am, 10:00am – 12:00pm, 12:00pm – 2:00pm, 2:00pm – 4:00pm, and 4:00pm – 6:00pm.

Volunteers can schedule more than one shift per day.

Who can volunteer at the ReStore?

Anyone age 16 and older who wants to make a positive impact on his or her community can volunteer at the ReStore! Please note the following:

  • Volunteers under age 18 must have a Waiver of Liability signed by a parent/guardian.

  • Prospective volunteers hoping to serve court mandated hours must contact Volunteer Program Manager to determine eligibility.

What should I wear?

  • Dress appropriately (T-shirt and jeans are fine), but no: sagging pants, shorts shorter than mid-thigh, clothing with inappropriate or offensive images or words, dangling jewelry, shirts that expose any mid-drift.

  • Closed-toed shoes are mandatory (no flats or business shoes allowed).

  • Please keep in mind that your clothing may become dirty while working at the ReStore.

  • You will be given a vest and a name tag during your Training Session, which must be worn at all times while you are volunteering.

I want to volunteer with a group of people.  How do I schedule my group?

The ReStore has various projects throughout the year that require groups.  These opportunities are typically designed for 4 – 12 individuals, and shifts for groups are available during the ReStore’s hours of operation (Monday-Saturday, 10am-6pm).  Group members must be at least age 16.  Chaperones may be required if group members are under 18. Learn more at our Group Volunteering Info page here.

How will my volunteer hours be validated?

All volunteers will use a timecard to clock in and out for their volunteer shifts. This action makes it easy to validate a volunteer's hours if needed.  Whether you are tracking hours for your resume, school requirements, Habitat ownership, or for other purposes, we are pleased to accommodate you!

What should I do when I arrive for my shifts?

  1. Clock in using your timecard! (Timecards are the only records of hours worked. If you forget to clock in or out, your time cannot be accurately recorded for the day).

  2. Grab your vest with YOUR name tag.

  3. Find the Volunteer Program Manager or the Store Manager and ask where you should begin working.

  4. Tell the Volunteer Program Manager upon arrival at the Orientation if you have any physical limitations that will affect your ability to perform certain tasks. It is not uncommon to lift up to 50 pounds at a time or to help move couches, large windows, heavy doors, and appliances.

If you have any mitigating medical concerns (pregnancy, back problems, etc.), or cannot handle the physical demands described above, please reconsider your community service options.  While there are some “light duty” activities in the ReStore, these tasks are limited

How Do I Sign Up for Shifts?

Go to the “For Current ReStore Volunteers” tab. You will use the password that was given to you during the Volunteer Orientation (it’s on that paper labeled “Shift Scheduling!!). Sign Ups for shifts are located on the top of this page. You will also have access to Habitat ReStore training videos, important ReStore and Volunteer updates, and surveys.

What is considered inappropriate/ grounds for dismissal?

  • Leaving the ReStore property while on-the-clock without authorization

  • Falsifying a timecard or any record of work time

  • Hiding out/avoiding doing work

  • Bringing drugs, alcohol, or weapons onto ReStore property

  • Theft of anything belonging to the ReStore or on the ReStore’s property

  • Harassment of ReStore personnel, customers, or other volunteers

  • Verbal and or physical altercation with ReStore personnel, customers, or other volunteers

  • Using cell phone while working

  • Solicitation for personal gain in the ReStore or on the ReStore’s property

Can I volunteer on Habitat for Humanity’s construction sites?

To learn about construction opportunities, visit Habitat for Humanity of Durham or Habitat for Humanity of Orange County.

Feel free to contact the Volunteer Program manager with any questions you may have about becoming a ReStore volunteer.