FAQ: Shopping

Do you deliver?

We cannot personally deliver your items. However, we have put together a list of independent local delivery services that you can contact for this service. Please note that we do not know the cost or availability of these providers. We are not affiliated with these companies, nor is this a recommendation of their services.

When are you open? How late are you open?

We are open Monday-Friday 9am-5pm and Saturday 9am-5pm.

We are closed on Sunday.

Tag Discounts: WHat color tags are on sale and for how much?

Our tags discount on the 1st and 15th of each month. Find out what colors are on sale now.  

I want to buy something that has a tag. How do I buy it?

Tear off the bottom half of the tag along the perforated line (This is the “Claim” half of the ticket). Bring this half of the tag to the front register to pay. Remember, if you are not able to take your item immediately (if you have to come back that same day or a few days later, you need to fill out paperwork so we can reserve your purchased item).

Are stickered items discounted?

No. The discount only applies to items with tags (does not apply to stickers).

Are prices negotiable?

Unfortunately, we cannot negotiate the price on items. You shop here to support the community, and every dollar counts. Our proceeds go toward building homes for families in the Durham/Orange county communities. Items are discounted regularly depending on how long they have been on the sales floor. 

I see an item I want, but the bottom half of the tag is torn off. What does this mean? Can I buy it?

This means that another customer has torn the bottom half off of the tag and is considering buying the item.  We give customers two hours to purchase the item. After that, we re-tag the item and it becomes available for purchase again. If you see an item with a torn-off tag that you want, alert someone at the Customer Service desk. They will verify that half the tag is missing and can start the timer for 2 hours before retagging.

I want to buy something, but I cannot pick it up today. Can I pick it up another day?

Yes. When you buy an item but cannot pick it up the same day, you will need to fill out “Hold” paperwork at the register so we can reserve your purchased item. We will hold the item for free for 2 days. After your 2 free courtesy days, we must charge $10 per additional day until you pick your item up (ex. buy something Tuesday, and we will hold it free for Wednesday and Thursday. On Friday, we must begin the $10/day charge).

I want to buy an appliance (tested, untested, etc). What happens if I get it home and it doesn’t work?

Appliances have a 2-week warranty (this includes untested appliances). If the appliance doesn’t work, within this time frame you can bring it back to the ReStore for a full refund.

I saw something I like. Can you hold it for me?

If you are IN the store, we can hold an item for two hours (see someone at the Customer Service desk). However, if you are not in the store, we cannot hold items over the phone. If you want to buy an item without seeing it in person, you can make a purchase over the phone with a credit card. 

Can I/my friends/family load the items I bought into my vehicle?

Yes! We encourage you to bring help, and we have dollies and hand trucks you can borrow to move your purchased item(s) to your vehicle. Just be sure to tell someone at the Customer Service desk first so they can verify your purchase/paperwork before you take your item.

Will you help load the item(s) I bought into a vehicle?

Yes. We are happy to help you get your item(s) into your vehicle. Once you have purchased your item, drive your vehicle to the back of the store. Go to the Customer Service Desk at the back of the store for assistance. You will need to sign a liability waiver before we can assist you. Please be patient; sometimes we are short on volunteers/staff, or they are busy helping other customers. We do our best to assist everyone.