Purpose of the Position: To increase customer satisfaction and loyalty, thereby increasing the store’s revenue-generating capacity, through strategic organization of its merchandise and attentive customer assistance.
Key Activities:
- Ensure cleanliness of the sales floor and ReStore merchandise.
- Maintain the organization of ReStore merchandise by ensuring that items are placed appropriately and attractively and are safely displayed.
- Check store tags for validity and pricing consistency.
- Respond to customers’ questions and suggestions, and refer customers to appropriate employees when necessary.
Location: Habitat for Humanity ReStore; 5501 Durham Chapel Hill Blvd. Durham, NC 27707
Time Commitment:
- Duration of 2 months or more.
- Minimum average of one shift (2 hours) every 2 weeks.
Required Training:
- An orientation to the ReStore and its volunteer program.
- A policy and procedural training session.
- 3 training/shadowing shifts.
- Additional training sessions, as necessary, for review or store changes.
Supervision:
- Administrative support provided by the Volunteer Program Manager.
- Task supervision provided by the Sales Floor Coordinator.
Essential Qualifications:
- Demonstrate a commitment to the mission of Habitat for Humanity and the ReStore.
- Provide own transportation to and from the ReStore.
- Ability to stand for the majority of a shift.
- Maintain a cooperative and friendly attitude while working alone and/or in a group.
- Ability to retain and communicate information about the ReStore’s layout, policies, and procedures.
- Eagerness to maintain order and assist customers.
Desired Qualifications:
- Ability to move and/or lift moderately heavy items of 50 lbs or more.
- Retail experience.
- Expertise in building and construction materials, appliances, furniture, collectibles, and/or books.
Benefits:
- Be part of the Habitat for Humanity family and a link in its mission to make homeownership a reality for deserving families in our community.
- Obtain experience in nonprofit and retail operations.
- Develop and enhance your employability, organizational, and customer service skills.
- Recognition for exceptional task performance.
- Opportunity to earn rewards and awards for long-term service.
- Free on-site parking.
